How can I view the billing information and invoice related to my main account?
Login to your IDrive account and click the 'Billing Report' link. In the 'IDrive Account Receipt/Transaction Summary' page that is displayed, you can view the transaction summary.
Click the 'Invoice' link to see the invoice of each transaction. |
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How can I view the billing information and invoice related to my Additional Account?
Login to your IDrive account and click the 'Billing Report' link. From the 'IDrive Account Receipt/Transaction Summary' page, click the 'View Additional Accounts Transaction' link to view the transaction summary and the 'Invoice' link on the 'IDrive - Additional Accounts Transaction Summary' page to see the invoice of each transaction. |
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When I sign up for an IDrive account, what does the 'Number of accounts required' signify?
If you wish to subscribe for only the main account, choose one in the 'Number of accounts' field, from the Sign up page. In case you need multiple accounts along with main account, choose the number of accounts required. You are charged for the total number of accounts selected during sign up. |
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Can I upgrade from a free to a paid account or to a higher plan?
You can upgrade your account from the Basic to the Pro Plan or from a monthly or yearly Pro Plan to a higher plan. To upgrade, login to your IDrive account and click the 'Upgrade Account' link. Select the plan of your choice and click the 'Upgrade Now' button. |
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The credit card that I had used to sign up for an IDrive account has expired and I have outstanding payments towards my account. What should I do?
Login to your IDrive account. On the main page of your account, click the 'Edit Credit Card' link and enter your credit card details afresh, on the page that is displayed.
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Click the 'Update my card details' button to complete the process.
Next, click the 'Apply pending charges' button to settle the dues towards your IDrive account. |
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Is my money refunded in case I cancel my account?
Yes. Refunds for monthly subscriptions are issued on a pro-rated basis.
When you cancel an annual subscription to IDrive before its term, refunds are issued on a pro-rated basis, calculated as per the subscription charges of the corresponding monthly plan, for the number of days the account was used (the number of days between the most recent yearly charges and the cancellation date). If the amount exceeds the cost of subscription, then no refund is issued. |
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