You can store upto 2 GB of data in the free account and try out all the features of IDrive. By referring ten or more contacts, you can avail an extra 10 GB space for free.

Sometimes, I get a long message about registering IDrive after I click on 'Login'. Why?

This message is to notify you that the IDrive application has been installed on another computer and that the same username is being used on this machine to login to your account. Multiple logins with the same username on different machines is not recommended; the exception being a system crash, when you may might want to install IDrive afresh on the machine to use the application again.

How is data encrypted on transmission?

All data transferred between the IDrive application and server is encrypted using 128-bit SSL (Secure Socket Layer) technology - the industry standard encryption for data transmission.

How is data encrypted on storage?

All data stored on the IDrive servers is encrypted using a secure key with a password known only to you. IDrive uses industry standard AES 256-bit encryption* on storage - ideal for higher security needs of Financial, Healthcare and Government organizations.

WARNING: IDrive does not store the user-supplied password anywhere on its servers. It is recommended that you memorize the password and take a hard copy and archive it in at a safe location. However, if you select the Default encryption option, there is no need to remember the password.

Without this encryption password, you will not be able to retrieve data.

Can I change the encryption password for my existing account?

No. Once the encryption password is assigned to your account, it cannot be changed. You can create a new account and start using it with the encryption password of your choice.

Can I use my IDrive account to perform backups from multiple computers?

No. IDrive is designed only to perform backup operations from a single computer to maintain the consistency and preserve the integrity of backups. You are requested to install IDrive on a machine and use only that machine to perform backups. To backup data from another computer, install IDrive on that computer and register the application again.

Can I restore my backed up data to any computer of my choice?

Yes. You can restore data backed up to your IDrive account, to any computer of your choice, using the IDrive application. However, you need to install the application on the system(s). Ensure that these computers have all the system requirements needed for IDrive.

How do I delete files/folders backed up to my IDrive account?

Listed below are the steps to delete the files/folders backed up to your IDrive account.

• Login to IDrive application.
• Launch the IDrive Classic interface.
• Click the 'Restore' button to go to the restore view.
• Select the files/folders that you want to delete from your account.
• Click the 'Delete' button.

Note: You cannot delete files using the IDrive Explorer interface.