What is IDrive Web Client?
IDrive
Web Client helps you view, search and restore files backed
up into your account, directly from the website. There is no need to use the IDrive
desktop application for these operations.  |
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How do I update my user profile?
Login to your account and click the 'Edit Profile' link to change your name, password and email address. |
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Can I view and restore my backed up data from web?
Yes. You can view your backed up data as soon as you login to your account, from the web. You can directly restore any file to your local machine.
To restore a folder, click the 'Folder Restore' link. |
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Can I manage my Backup set from the web?
Yes. Login to your account and click the 'Manage Backup set' link. You can modify your Backup set and its schedule, as also View Backup Logs from any web browser. |
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Can I view the backup/restore log information from the IDrive website?
Yes. Open the IDrive website and login with your IDrive
Username and Password. Now, click the Backup/Restore Log link. Choose from the options to generate a log. |
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Similarly, to view the log information of the scheduled backups for the
last few days, click on the link that corresponds to summary of backups
scheduled in the last few days. |
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| There is also a provision to view the complete backup report of all the scheduled backups here. |
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What are Additional Accounts?
Additional Accounts are just like regular IDrive account. Any paid IDrive subscriber can create Additional Accounts. The purpose of this is to create and manage multiple accounts for small businesses from a single administrative login.
The charges are the same as the Pro plans and are billed to the credit card used for registering the main IDrive account.
Also, Windows users can opt for Mac account(s) and vice versa while creating Additional Accounts. |
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How can I create and manage Additional Accounts?
Login to your IDrive account.
Click the 'Additional Account' icon. |
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To add Additional Accounts, click the 'Create Additional Accounts' button and fill in the details on the page that is displayed.
The main account holder can directly access any Additional Account by clicking the icon that appears alongside the Username and switch back to the main account.
Also, the main account holder can edit the profile of any Additional Account by clicking on the corresponding Username, view the status of data backups by clicking the 'View Backup Report' link and cancel the Additional Account(s) by clicking the 'Cancel' link.
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How can I group the additional accounts?
Login
to your IDrive account. In the page that appears, click the
'Additional Accounts' icon. Select the
accounts you want to group from the next page and click the 'Add to Department' button. |
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In the following page, select a department from the 'Select a preferred
department' list and click the 'Submit' button.
You can also add accounts by creating a new department. For this, enter a department name in the space provided under 'Create
a new department', type in a name in the text box and click the 'Submit' button and add the accounts to the new department that has been created. |
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Can I change a department or delete a department?
Yes. To change the department for a particular account, select the
account and click the 'Change Department' button. Choose or enter the department name.
The account that you have
selected will be moved here. |
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To delete a particular department, click the 'Delete' link next to the
department. This action will only delete the department and not the accounts in
it. |
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What is license code? How is it useful?
Once you have created the main account and opted for more than one
account, a license code is generated. You can view this license code by
logging into your account and clicking the 'Additional Accounts' icon.
Use the 'Send License Code' option to send the link to your associates,
so that they can create an IDrive online backup account. |
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How does my associate create an IDrive account?
On receiving your email containing the license code and the sign up link, your associate needs to follow the sign up link, enter the required data in the form and click the 'Sign up for a new account' button. |
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Can I add/delete accounts at a later date?
Yes. Login to your IDrive account and click the 'Additional Accounts' link. Select the number of additional accounts that you wish to add and click the 'Add Account' button. You will be charged for the same from the next month.
Similarly, you can select the number of accounts that you want to delete and click the 'Delete Account' button. |
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Can I generate the license code again at a later stage?
Yes, login to your IDrive account and click 'Additional Accounts'. Click the 'Regenerate new code' button to generate the new license code.
Note: You have to resend the license code to your associates when you generate it afresh.
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How do I manage the accounts created using the license code?
Click 'Additional Accounts' to view and manage the accounts. The main
user has full administrative control on all the additional accounts. |
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