Frequently Asked Questions

Cloud Manage

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What is Cloud Manage?

BMR Cloud Manage is a web console that lets you access the BMR server and manage all backup activities. You can access this console by logging in to www.idrive.com and initiate backup / restore as well as cloud replication of your physical clients and VMware machines.

The BMR Cloud Manage console is divided into the following sections:

• Cloud Replication - View the status and manage cloud replication of your physical clients and VMware machines from this tab.
• Cloud Manage - Connect to the BMR server from here and get started with backup/restore activities instantly.
• Enterprise Level File Backup - Secure Linux, Macs, PCs and mobile devices using the available cloud space.
• IDrive BMR Express™ - Transfer data from the BMR server to the cloud account using physical shipment of a temporary storage device.⃰
• Web Logs - View a list of all your activities on the BMR server from this tab.
• My Account - This section lets you view and update profile information and your credit card details.

⃰ We are presently working on this feature and will keep you posted as soon as it's available via the Cloud Manage console.

Can I access my BMR servers from an external network?

Yes, you can access your BMR server interface from any external network with the Cloud Manage feature. However, you need to first enable Cloud Replication before accessing the BMR server remotely. You can manage your local backup operations and cloud replication of your local backups from anywhere without the need to be on the same network as that of your BMR server.

To enable cloud replication,

1. Log in to the IDrive BMR server web interface.
2. In the 'Cloud Replication' section, click the 'Enable' button.

3. Enter your account credentials and click 'Login'.

Cloud Manage is successfully enabled and you can now access server interface from an external network.

To access the Cloud Manage console,

1. Go to www.idrive.com and click 'Login'.
2. Provide your BMR cloud account credentials and click 'Login'.

How can I view the cloud replication status of my clients?

You can view the cloud replication status of all your clients from the 'Cloud Replication' tab. Information such as client name, amount of data transferred to the cloud, drives selected for backup, date and time of the last backup, will be displayed in this section.

To view client wise status, click against the required client name. Type of backup (Full/Incremental) and other information will be displayed.

The 'Cloud Replication' tab also displays information such as cloud storage usage, total number of clients backed up to the cloud, number of recent backups and insights about the IDrive cloud retention policy.

How can I delete a client machine?

You can delete both physical machines and VMware machines from the Cloud Manage console.

To delete a physical machine,

1. Log in to www.idrive.com with your BMR cloud account credentials and go to the 'Cloud Replication' tab.
2. On the 'Physical Machines' tab, you will see the list of client machines that are added. Click corresponding to the client machine you want to remove.
3. Click 'Confirm' to remove the client.

Once you confirm, the selected client machine will be added to the queue for removal. You can view the same at the bottom half of the page.

To delete a VMware machine,

1. Log in to www.idrive.com with your BMR cloud account credentials and go to the 'Cloud Replication' tab.
2. On the 'VMware' tab, you will see the list of client machines that are added. Click corresponding to the client machine you want to remove.
3. Click 'Confirm' to remove the client.

Once you confirm, the selected VMware machine will be added to the queue for removal. You can view the same at the bottom half of the page.

Where can I view the total number of backed up hosts?

On the top panel of the console, in the 'Hosts Backed Up' section, you can view the total number of hosts that are backed up, the recent backups as well as the hosts that haven't been backed up for a while.

How does the cloud retention policy help me?

The cloud retention policy helps you optimize your cloud storage space by allowing you to choose how long your backups should be retained on the cloud. Users can choose to define this value in days, months, years or continue retaining cloud backups as long as needed.

Users can assign different values for incremental and full backups to further control the backups stored on cloud. IDrive will continue retaining all backups on the cloud until they are manually removed by the user.

How can I manage my backups on the BMR web client?

The IDrive BMR cloud retention policy allows you to retain data that you need for a time period specified by you, and thereby avoid storing data that is no longer needed.

To manage your backups,

1. Login to the IDrive BMR web client.
2. In the ‘Cloud Retention Policy’ section, click the ‘Manage Policy Settings’ button.

3. In the popup that appears, use the dropdown to choose the retention time for your incremental backup and full image backup.
4. Click ‘Apply’.

Note: Old files will be deleted based on what you have specified in the backup retention settings.

Can I modify cloud retention settings for all devices?

The cloud retention settings specified by you will be applicable to all the computers listed in your account.

Note: You cannot specify the retention time for individual devices.

How can I view logs of deleted physical machines and VMware servers?

To view deletion logs,

1. Login to the BMR web client.
2. In the ‘Cloud Retention Policy’ section, click ‘View Logs’.

View all the logs of all your physical machines that have been deleted.

You can also view logs of all your VMware servers that have been deleted.

How can I connect to my BMR servers?

To connect to your BMR servers,

1. Go to www.idrive.com and log in with your BMR cloud account credentials.
2. Click 'Cloud Manage' displayed on the left navigation bar.

3. Click 'Connect' against the required BMR server.

4. Provide the password and click 'Login'. The 'Dashboard' page of the server will appear.

From this server interface, you can perform local backups, restore data, view logs and also monitor health of the devices on the server. For more information, refer the BMR FAQs.

What does the 'integrity status' in the Cloud Replication section indicate?

The integrity status indicates whether or not the backups are running fine.

Status and what they indicate:

- Backups are running fine

- No recent backup, if there is no backup from long time

How can I backup data to my cloud account with IDrive BMR Express?

Fill in the hard drive shipment form available at www.idrive.com. Once you receive the Express device refer the 'I have received the BMR Express device. How can I transfer data from the BMR server to the device?' FAQ to initiate backups.

How can I request for Express restore?

IDrive BMR Express™ helps you to restore data backups from your cloud account via physical shipment of temporary storage device - on request.

To request Express restore,

1. Go to www.idrive.com and log in with your BMR cloud account credentials.
2. Click 'IDrive BMR Express™' displayed on the left navigation bar.

3. Select the required clients from the 'Granular Restore Service' section to request for the data.

Note: Only the latest recovery point will be restored for the selected clients.

4. Provide the contact information and shipping address in the respective sections.
5. Check the 'I agree to the terms of the Hard Drive Shipment agreement' checkbox, and click 'Submit Request'.

Note: Temporary hard drive will be selected depending on the amount of data requested.

Where can I view the web activity logs of my account?

You can view the web activity logs of your account from the 'Activity Logs' tab. Information such as activities performed, date and time of the activity and the IP address of the computer will be displayed.

To view web activity logs,

1. Go to www.idrive.com and log in with your BMR cloud account credentials.
2. Click 'Activity Logs' displayed on the left navigation bar. The activities performed in the current month will be displayed by default.

3. To view logs for a specific period, select the start and end date.

4. Click 'View Report'.

Why has auto-renewal been activated for my account? How can I disable it?

Auto-renewal makes the process of renewing your subscription simple, with a hassle-free, automatic transaction. It also ensures that your account is active and your data remains protected always.

To disable auto-renewal,

1. Go to www.idrive.com and log in with your BMR cloud account credentials.
2. Click 'My Account' displayed on the left navigation bar and click 'Disable Auto-Renewal'.

3. Click 'Disable Auto-Renewal' in the confirmation window.
4. Enter the password and reason for disabling auto-renewal in the respective fields and click 'Disable Auto-Renewal'.

Note: Disabling auto-renewal will leave your data vulnerable to disasters and you will lose access to your IDrive BMR account once your subscription ends. All your data will be permanently deleted from the IDrive cloud and you must return the BMR appliance.

Can I backup individual files to my BMR cloud account?

Yes, in addition to BMR image backups, you can also backup individual files from PCs, Macs, Linux and mobile devices to your BMR cloud account. However, you need to first enable file backup from the Cloud Manage console.

To enable file backup,

1. Go to idrive.com and log in with your BMR cloud account credentials.
2. Click 'Enterprise Level File Backup' displayed on the left navigation bar.
3. Click 'Enable File Backup'.

Once enabled, you can start backing up data to the BMR cloud account using IDrive web application.

To perform data backup, refer the following FAQs:

• Backup from PCs
• Backup your Macs
• Linux Backup
• Mobile Device Backup