Frequently Asked Questions

How do I register a set of Windows computers under a particular group via Group Policy?

To register a set of computers under a particular group via Group Policy,

1. Create a batch file with (eg: IDrive360_Register_Group.bat) with the following command:

msiexec /i "D:\IDrive360.msi" WRAPPED_ARGUMENTS="/GROUP_NAME=Group_Name"

Example : 
msiexec /i "\\ws08r2\Share\Org\IDrive360_iRBftnA4XfMLkF7z1NRF2157.msi" WRAPPED_ARGUMENTS="/GROUP_NAME=Managers"

where:

• IDrive360_iRBftnA4XfMLkF7z1NRF2157.msi: The setup downloaded from the 'Add Devices' page. Make sure the file is placed in share and the same is accessible across domain users.
• WRAPPED_ARGUMENTS="/GROUP_NAME=Managers": The group name is 'Managers'
  
2. In the group policy, instead of IDrive^® 360 installer, use the above batch file.
   
3. Deploy the batch file via GPO to add the computers to respective groups.
   
4. Upon successful deployment, the computers will be listed under the specified group name.
   

Is it possible to register a set of Windows computers under a particular group with Private Key encryption via Group Policy?

Yes, you can register a set of Windows computers under a particular group with Private Key encryption via Group Policy.

To do so,

1. Sign in to your IDrive^® 360 account.
2. Click the 'Add Devices' button, select the 'Set your own encryption method' check-box and click 'Download MSI' to download the IDrive^® 360 MSI setup with private key encryption option.
   
3. Create a batch file with (eg: IDrive360_Private_Key.bat) with the following command

   msiexec /i "D:\IDrive360_PrivateKey.msi" WRAPPED_ARGUMENTS="/GROUP_NAME=Group_Name /PVT_KEY=Pvt_Key"

   Example: 
   msiexec /i "\\ws08r2\Share\Org\IDrive360_iRBftnA4XfMLkF7z1NRF2157_Private.msi" WRAPPED_ARGUMENTS="/GROUP_NAME=Managers  /PVT_KEY=123456"

   where :

   • IDrive360_iRBftnA4XfMLkF7z1NRF2157_Private.msi: The setup with encryption key option downloaded from the 'add devices' page. Make sure the file is placed in share and the same is accessible across domain users.
   • WRAPPED_ARGUMENTS="/GROUP_NAME=Managers /PVT_KEY=123456": The group name is ‘Managers’ and the private key is ‘123456’.
     
     

     Note:
     The encryption key must contain minimum 6 characters and maximum upto 250 characters.

4. In the group policy, use the created batch file to deploy the setup.
   
5. Deploy the batch file via GPO to add the computers to respective groups with the private encryption option.
   
6. Upon successful deployment, the computers will be listed under the specified group name with the specified private encryption key.
   

Note:

• Always make sure to use the same private encryption key during any re-installation as used during the original installation.
• IDrive^® 360 does not store your private encryption key on its servers. It is recommended that you archive it safely to backup and restore your data. However, if you choose the default encryption key, you need not remember it.

How do I register a set of Windows computers with a tag name?

To register a set of Windows computers with a tag name,

1. Copy the configuration ID from the 'Add Computers' section in the Backup Console.
   
2. Create a batch file with (eg: IDrive360_Register_Group.bat) with the following command

   msiexec /i "sharepath of the MSI setup file" WRAPPED_ARGUMENTS="/GROUP_NAME=groupname /DEVICE_TAG=Tag/Email address"

   Example: 
    msiexec /i "\\ws12r2\DomainShare\Device_tag\IDrive360_iRBftnA4XfMLkF7z1NRF2157.msi" WRAPPED_ARGUMENTS= "/GROUP_NAME=IBWIN /DEVICE_TAG=TeamIBWIN"

   where :

   • IDrive360_iRBftnA4XfMLkF7z1NRF2157.msi : The setup downloaded from the 'add computers' page. Make sure the file is placed in share and the same is accessible across domain users.
   • WRAPPED_ARGUMENTS="/GROUP_NAME=IBWIN : The group name is 'IBWIN'.
   • /DEVICE_TAG=TeamIBWIN is the parameter for the user to define the TAG name or email address.
     
3. In the group policy, instead of IDrive^® 360 installer, use the batch file.
   
4. Deploy the batch file via GPO to add the computers to respective groups.
   
5. Upon successful deployment, the computers will be listed under the specified group name.
   

What are the prerequisites to install IDrive^® 360 application on multiple Macs via Apple Remote Desktop?

Using the IDrive^® 360 group deployment package, remotely deploy the application on multiple Mac computers or groups in the same network using Apple Remote Desktop software installed on administrator's computer.

To use Apple Remote Desktop, you need Apple Remote Desktop Admin and Apple Remote Desktop client installed on your administrator Mac and client Macs respectively.

Apple Remote Desktop client will be installed automatically during the standard macOS installation. However, the Apple Remote Desktop Admin is not a part of the standard installation. You will have to obtain the software from the Apple store and install it on the Mac from which you are deploying the IDrive^® 360 application.

Read the detailed steps below to know more about how to deploy the IDrive^® 360 package with Apple Remote Desktop.

Prerequisites for remote deployment:

• Login and download the IDrive^® 360 mass deployment package
• Apple Remote Desktop Admin software installed on administrator Mac

To configure Remote Management Services on target Macs

For a remote management tool like Apple Remote Desktop to work, the remote management services have to be configured in Mac OS on each individual Mac. In order to do so, you need to log in to each Mac and perform the following steps:

1. In Mac OS, open 'System Preferences' > 'Sharing' and select 'Remote Management' under the service list.
2. Click 'Options' and select the following options:
   • Observe
   • Control
   • Open and quit applications
   • Change settings
   • Delete and replace items
   • Copy items
3. Click 'OK' and close the 'System Preferences' window.
   

Set up Task Server in the administrator Mac

To set up a Task Server,

1. Open the Apple Remote Desktop Admin software installed on your administrator Mac, and navigate to 'Remote Desktop' > 'Preferences'.
2. Click on the 'Task Server' tab and select 'Allow remote connections to this server'.
   
3. Go to the 'Scanner' tab and select 'Local Network' from the drop-down.
4. From the computer list that appears, double-click on the computer which you wish to add to the Apple Remote Desktop.
5. Enter a valid system credential and click 'Add'.
   

Steps to register a set of computers under a particular group or with a Private Key encryption method

Admin may choose to register a set of computers under a particular group or with a private key encryption method during the mass deployment.

The installation requires configuring a .plist file and installing it along with the IDrive^® 360 mass deployment package.

The com.idrive360.packageinstaller.plist file can contain the following keys:

Key	Value	Description	Default
groupName	String	Machine registers under this particular group	No group
encryptionKey	String	Machine registers with this private encryption key	No encryption key
configurationID	String	You can find this parameter in your IDrive 360 account	No configuration ID
trayHidden	Number	1 - Enabling this option will prevent users from accessing the tray options on their computers 0 - Unhide tray and allow users to access tray options	0
deviceTag	String	Machine registers under this tag	No Tag

Click here to download a sample com.idrive360.packageinstaller.plist file.

Note:

• The encryption key can contain minimum of 6 characters and maximum upto 250 characters.
• Always make sure to use the same private encryption key during any re-installation as used during the original installation.
• IDrive^® 360 does not store your private encryption key on its servers. It is recommended that you archive it safely to backup and restore your data. However, if you choose the default encryption key, you need not remember it.

To copy the com.idrive360.packageinstaller.plist file to Mac machines,

1. Open the Apple Remote Desktop Admin software installed on your administrator Mac, and click the 'All Devices' tab.
2. Select the desired destination Macs, and click the 'Copy' button in the Apple Remote Desktop toolbar.
3. In the 'Copy Items' window that appears, add the com.idrive360.packageinstaller.plist file to the Items to copy list either by dragging it there with the mouse or by locating the file using button.
4. Under the 'Place items in' drop-down, select 'Specify full path' and enter the path as /Library/Application Support/.
5. Under the 'If an item already exists' drop-down, select 'Replace the item'.
6. Click 'Copy'.
   

Admin may skip the above steps, if they do not wish to configure a .plist file. The IDrive^® 360 application will then be deployed with the default configuration.

How do I deploy the IDrive^® 360 package on multiple Mac machines?

To deploy the IDrive^® 360 package to Mac,

1. Sign in to your IDrive^® 360 account.
2. Click the 'Add Devices' button and click 'Download Package' under the 'Mass deployment for Mac' section to download the IDrive^® 360 mass deployment package.
   Note: If the com.idrive360.packageinstaller.plist file is configured with a Private encryption key, then make sure to select the 'Set your own encryption method' check-box in the 'Add Devices' page, and then click the 'Download Package' button.
   
   
   
3. Open the Apple Remote Desktop Admin software installed on your administrator Mac, and click the 'All Devices' tab.
4. Select the destination Macs in which you wish to install the IDrive^® 360 application, and click the 'Install' button in the Apple Remote Desktop toolbar.
   
5. In the 'Install Packages' window that appears, add the IDrive^® 360 package file to the 'Packages List' either by dragging it there with the mouse or by locating the package using button.
6. Click 'Install'.
   

Once the package is distributed to Online Macs, it executes and installs the IDrive360 application on client Macs.