Frequently Asked Questions

How do I add Linux machines for backup?

To add Linux machines, follow the steps below.

1. Sign in to your IDrive^® 360 account.
2. Click 'Add Devices’.
3. In the 'Add Devices’ screen, go to the ‘Linux’ tab.
   
4. Follow the steps appropriate for the Linux OS.
   Note: Crontab, curl & tar must be installed before installing the Linux packages.

CentOS / Fedora / openSUSE

1. Download the .rpm package.
2. Open the terminal and run the below command as an admin.
3. Run rpm -ivh IDrive360_<Deployment Code>.rpm

Ubuntu / Linux Mint

1. Download the .deb package.
2. Open the terminal.
3. Run dpkg -i IDrive360_<Deployment Code>.deb

The Linux machine will appear in the ‘Devices’ tab.

Why am I unable to push some settings to my Linux machines?

The following settings cannot be applied on Linux endpoints:

• Hide IDrive^® 360 Tray
• Stop the email notifications from IDrive^® desktop application
• Stop scheduled backup when battery falls to 20 percent
• Automatic power off after the completion of the scheduled jobs
• Wake up the computer from Hibernate / Sleep mode
• Open file Backup
• Update / Reinstall IDrive^® 360 application for all users or particular groups
• Bandwidth Throttle Auto-Pause
• CPU Throttle

Note: Mass deployment is not supported for Linux.

How can I configure Proxy Settings to use the IDrive^® 360 application?

To configure proxy settings, run idrivemonitor command line utility and choose 'Proxy Settings' and then follow on screen instructions to set the proxy.

Can I stop all the backups at once?

Yes, you can terminate all ongoing backups for a Linux machine at once. Run idrivemonitor command line utility in the terminal and select 'Stop all backups'.

Note: Enable 'Show Stop all Backups menu on IDrive^® 360 tray' in IDrive 360 Settings to display the option in the command line utility.

What is idrivemonitor in the IDrive^® 360 application?

The idrivemonitor is a command line utility that displays the IDrive 360 menu options as below:

Send Error Report: Contact support for queries, suggestions or feedback.

Check for latest version: To check and update to the new version of IDrive 360 application.

Proxy Settings: Configure the proxy settings to use the IDrive 360 application.

Logs: Check the activity log reports of your operations.

Online Help: Read about the features and functionalities of the IDrive^® 360 application.

Start/Restart IDrive 360^® Service: Start or restart the IDrive^® 360 service.

Start/Restart IDrive 360^® Cron Service: Start or restart IDrive^® 360 cron service.

Stop all backups: Stops all the backups for the selected timeframe.

Resume all backups: Resumes all the paused backups.

Quit: Exit from the idrivemonitor menu (On exiting menu, the ongoing backup/restore operations will continue and can be still managed from the Backup Console)

How to uninstall the IDrive^® 360 application from Linux?

To uninstall the application from Debian based Linux OS (Ubuntu and LinuxMint), run the below command in the terminal:

dpkg --remove idrive360

To uninstall the application from RPM based Linux OS (Centos, Fedora, and Opensuse), run the below command in the terminal:

rpm -e idrive360