Frequently Asked Questions

Why do you need to backup your Google Workspace?

According to Google Workspace’s Shared Responsibility Model, Google is responsible only for the bulk of security and service uptime on the platform. The onus of securing the data on the platform against loss falls solely on the user.

Additionally, in-built tools like Google Vault and Google Admin provide only data archival, and partial recovery flexibilities. With no options for backups, versioning, or point-in-time data recoveries, your Workspace data is rendered vulnerable to loss due to human error, malware, or hardware failure. Hence, it is essential to protect your Google Workspace data with a reliable third-party backup and recovery solution.

Which Google Workspace applications are supported by IDrive^® 360 Google Workspace Backup and Restore ?

IDrive^® 360 Google Workspace Backup supports backup of Gmail, Google Drive, Google Shared Drives, Google Contacts, and Google Calendar.

Below are brief details of the data that can be backed up and restored using the application.

Gmail

• Search data by user name or email address
• Backup and recover specific data, labels, or individual messages
• Backup and restore an entire label or entire mailbox

Google Drive

• Backup, search, export, and recover data from My Drive
• Backup items included in Shared Drives
• IDrive^® 360 Google Workspace Backup currently supports Google Docs, Google Sheets, Google Slides, and Google Drawings.

Google Contacts

Users can backup, export, and restore all contacts or individual contact cards.

Google Calendar

Users can backup, export, and restore entire Calendars or individual Calendar events.

Are there any limitations of IDrive^® 360 Google Workspace Backup?

IDrive^® 360 Google Workspace Backup has the following limitations in the current version regarding the types of data that can be backed up.

Google Contacts

• External contact profiles (Directory profile, Google profile) and contact photos are not included in the backup.
• The Other contacts folder and the Directory folder are excluded from the backup.

Google Calendar

• Reminders, appointment slots, event conferencing fields, and folders attached to events are excluded from backup.
• The automatically-accepted invitations are excluded from backup.

Google Photos

• Photos and videos stored in Google Photos cannot be backed up.

Are my Shared Drives backed up by IDrive^® 360 Google Workspace Backup?

Yes, IDrive 360^® Google Workspace Backup automatically detects and backs up all the Google Shared Drives of your Google Workspace account including those that are accessible as well as those that are not accessible to the Super Administrator.

How do I get started with IDrive^® 360 Google Workspace Backup?

To get started,

1. Sign in to your IDrive^® 360 account.
2. Click Google Workspace.
   
3. Click Enable.
   
4. On the Google account connection page, go to Google Workspace Backup.
   
5. To connect a Google Workspace account, the Super Administrator of the Google Workspace account will need to perform two steps.
   1. a. Click Install the IDrive App to install the app from the Google Marketplace.
      After the installation is complete, wait for some time, till all the permissions are applied.
      
   2. b. Once configured, go back to the account connection page and click Connect Google Account.
6. Click the account you want to connect. You will be redirected to the dashboard of your Google Workspace Backup account.
   

Your Google Workspace account will be automatically synced with IDrive for backup, and the user data will be displayed on the screen. You can now manage backups, exports, and restores for all the users and drives in your Google account from the web console.

Note: By default, the Company Administrator will have access to the backup details of the IDrive^® 360 Google Workspace Backup account. However, they are not allowed to cancel the subscription.

Can I backup my Personal Google account with IDrive^® 360 ?

Yes, IDrive^® 360 supports the backup of Personal Google accounts which lets you secure your Gmail, Drive, Calendar, and Contacts.

1. Sign in to your IDrive^® 360 account.
2. Click Google Workspace.
3. Click Enable.
4. On the Google account connection page, click Connect Google Account under Personal Google Account Backup.
   
5. Select the Google account you wish to connect and click Select all to grant access permissions. This is necessary for successful backups.
   

Your personal Google account will be automatically synced with IDrive^® 360 for backup.

Are there any limitations of IDrive^® 360 Personal Google account Backup?

IDrive^® 360 Personal Google Backup has the following limitations in the current version regarding the types of data that can be backed up.

Google Drive: Shared With Me data that has read-only permissions is excluded from the backup.

Google Photos: Photos and videos stored in Google Photos cannot be backed up.

Google Calendar: The following items are excluded from backup:

• Reminders
• Appointment slots
• Event conferencing fields
• Folders attached to events
• Automatically accepted invitations

Google Contacts: The following items are excluded from backup:

• External contact profiles (e.g., Directory profile, Google profile)
• Contact photos
• The Other Contacts folder
• The Directory folder

These exclusions are important to note when setting up or managing your Personal Google Backup.

How to add and manage new domains in IDrive^® 360 Google Workspace for backup?

To add a new domain, you must have enabled IDrive^® 360 Google Workspace Backup.

1. Click Enter for Google Workspace Backup.
2. In the Choose Domain pop-up, hover on the list and select a domain.

For domains that have been enabled but not configured:

1. a. Click Configure.
   
2. b. On the Google account connection page, choose Google Workspace Backup.
3. c. The Super Administrator of the Google Workspace account must install the IDrive app from the Google Marketplace. After the installation is complete, wait till all the permissions are applied.
4. d. Once configured, go back to IDrive and click Connect Google Account.
5. e. Click the account you want to connect. You will be redirected to the dashboard of your IDrive Google Workspace Backup account.




For domains that have been enabled and configured:

1. a. Click Enter in the Choose Domain pop-up. You will be redirected to the Google Workspace Backup dashboard.
   
3. In the Overview tab, go to Administrative Center > Manage Domains.
   
4. On the Domains page under Manage, click Add Domain.
5. Select Google Workspace Backup and follow the above steps to enable and configure.
   

To enter or remove a domain, hover on the required domain and click Enter or Remove.

Note:

• You cannot enter more domains before configuring the previously enabled domain.
• Each domain is charged as a seat.

Is it possible to add a user to manage backup and recovery for my Google Workspace domains?

Yes, you can add a user with administrative privileges to manage backup and recovery for your Google Workspace domains.

To invite an admin,

1. Click Enter for Google Workspace Backup. You will be redirected to the Google Workspace Backup dashboard.
2. In the Overview tab, go to Administrative Center > Manage Domains.
3. On the Admins page under Manage, click Invite Admin.
4. Enter the Email Address of the user you wish to assign administrative rights.
5. Enter the Email Address of the user you wish to assign administrative rights.
6. In the Assign Access Permission section,
   1. a. Select Full Access if you want to grant privileges for backup, export, restore, and seat management.
   2. b. Select Read Only if you want to grant only for privileges for backup, export, and restore.
7. In the Assign Domain section, select the required domains you want the user to manage.
8. Click Invite Admin.

The user will receive an email invitation. Once they create an account using the link in the invitation, they will be able to manage backup and recovery for assigned domains.
Click and confirm in the popup to remove the user.

Can I access my backed-up Google Workspace data from anywhere?

Yes, you can access your backed-up data across Drive, Gmail, Shared Drives, Calendar, and Contacts from anywhere via the web console. Similarly, manage backups and restore the backed-up data from any location via the web.

The web console has the following sections:

• Overview: Get an overview of the user accounts, and backup, exports, and restore summary of all Google Workspace users across Drive, Gmail, Shared Drives, Contacts, and Calendar.
  
• Seat Management: Add, view, and manage user accounts as well as shared drives across the entire Google Workspace.
  
• Recovery: View activity logs, for all users across the account.
  
• Activity Logs: View activity logs, for all users across the account.
  

How does IDrive^® 360 Google Workspace backup secure my data?

IDrive^® 360 Google Workspace prioritizes data security in the following ways:

Automated data backup
Your data is automatically backed up three times a day, providing regular and reliable protection for critical business data.

Multi-layered data security

• IDrive^® 360 Google Workspace backup stores your data across top-notch data centers and secures with industry-standard 256-bit AES encryption on both transfer and storage.
• Each authenticated data transmission and user interaction from Google Workspace are processed through TLS 1.2 encrypted connections.
• IDrive^® 360 uses 0Auth-based authentication to verify your Google Workspace user accounts without requiring their passwords.

Business compliance

IDrive^® 360 implements data control measures across operations, software, and infrastructure to assist companies in adhering to various regulatory standards such as HIPAA, SOX, GLBA, SEC/FINRA, and PCI DSS.

Why am I asked to trust IP Address while trying to export or restore data?

When using a new IP address to export or restore data you must authorize the IP address by entering a verification code sent to the email address of the account administrator. This provides an additional layer of security for your data.

Why is the size of my backed up Google Workspace files larger than the size in Google Drive?

When backing up Google Workspace files (such as Docs, Sheets, etc.) to the cloud, the files cannot be downloaded in their original Google Drive format. Instead, they are exported to a standard format, which typically results in larger file sizes. Additionally, the previous and deleted versions of the files are also considered in the size calculation, contributing to the increased overall size.

Can I backup users under Google Workspace Business Plus/Enterprise - Archive User Licence?

Backup of users under Google Workspace Business Plus/Enterprise - Archive User Licence is not supported. However, once a Google Workspace account has been backed up using IDrive^® 360, you can always restore or export its data, even if the account is suspended, archived, or deleted in the Google Admin Console.

You can also use IDrive^® 360 to affordably retain and preserve the data for user accounts that have not been actively backed up.

You will need to reactivate the archived account in the Google Admin Console before we can back up the data. After the backup is completed, you can archive the account again, or even remove it from your Google Workspace domain, without worrying about data loss or paying high charges for Archived User Licenses.

How does IDrive^® 360 Google Workspace Backup run backups?

Once configured with Google Workspace, IDrive^® 360 Google Workspace Backup runs a full automated backup of your Gmail, Google Drive, Google Shared Drives, Google Contacts, and Google Calendar for all users.

IDrive^® 360 Google Workspace Backup enables automated data synchronization, so that after the full initial backup, all the subsequent changes are incrementally backed up.

How are the IDrive^® 360 Google Workspace Backups scheduled?

IDrive^® 360 Google Workspace Backup runs up to three automated backups everyday for all the users of your organization. These system backups run on a predefined schedule for the entire organization.

Will the subsequent changes in my backed-up files be transferred incrementally to IDrive^® 360 Google Workspace Backup?

Yes, IDrive^® 360 Google Workspace Backup enables automated data synchronization. After the full initial backup, all subsequent changes are incrementally backed up.

How do I backup Drive, Gmail, Calendar, and Contacts data for a specific user from my IDrive^® 360 Google Workspace Backup account?

To perform backup for any specific user,

1. Go to the Recovery tab on your IDrive® 360 Google Workspace backup dashboard.
2. Select the required application from which you want to backup data for the user:
   • Drive - To backup the user’s drive data.
   • Gmail - To backup the user’s Emails and Folders data.
   • Calendar - To backup the user’s calendar schedules and events.
   • Contacts - To backup the user’s contact cards.
3. Click the user account for which you want to backup data.
4. Click Backup now.
   

The backup progress will be displayed in real time. The backup details can be viewed under Backups.

Note: Running a manual backup does not affect the auto-scheduled backups.

How do I backup Shared Drives data for a specific user from my IDrive^® 360 Google Workspace Backup account?

To perform Shared Drives backup for any specific user,

1. Go to the Recovery tab on your IDrive® 360 Google Workspace backup dashboard.
2. Select Shared Drives.
3. Click the shared drive for which you want to backup data.
4. Click Backup now.
   

The backup progress will be displayed in real time. The backup details can be viewed under Backups.

Note: Running a manual backup does not affect the auto-scheduled backups.

How does snapshot and versioning work in IDrive^® 360 Google Workspace backup?

IDrive^® 360 Google Workspace Backup retains previous versions of the backed-up data as point-in-time snapshots, enabling you to run point-in-time restores of your data to the exact state it was in at the time of your backup.

The snapshots are retained and consolidated in the following manner:

• 3 automated daily backups, that are retained for 30 days
• After 30 days, IDrive^® 360 saves one of the 3 daily backups per user
• After 90 days, IDrive^® 360 saves one weekly backup per user
• After 365 days, IDrive^® 360 saves one monthly backup per user

What information can I view from the Overview tab on my dashboard?

The Overview tab gives you a quick glance of your users along with their restores, exports, and backups.

You can view the summary of the following information across Drive, Gmail, Shared Drives, Calendar, and Contacts:

• Total users: The total number of active users across the Workspace.
• Backed up users: The number of active Workspace users added to the backup list and who have completed backup within the last 24 hours.
• Users never backed up: Number of active Workspace users not included in the backup list.
• Last backup activity: This displays the last date when every module in the application successfully completed a backup within a 24-hour period.
• Last 10 days backup: This displays the status of the last 10 days, represented by the following icons:
  • - Backup failure
  • - Backups was 100% successful
  • - Backup has not yet commenced
  • - Backup was partially successful
• Backup in progress: Total number of ongoing backup operations.
• Exports in progress: Total number of ongoing export operations.
• Restore in progress: Total number of ongoing restore operations.
  

Additionally, you can view a summary of the total data backed up, number of users, and account registration details.

If you have shared drives added to your account, you can view similar information related to them.

What is a Seat?

A seat refers to a Google Workspace user. Each seat added to the account is billed as per the subscribed plan.

What user management tools can I access under seat management?

You can access records of all the users under the Seat Management tab in your IDrive 360 Google Workspace Backup web console, regardless of their backup status.

Navigate to the Users or Shared Drives tab under Seat Management to access the following management tools:

• Auto-add: Discovers and automatically syncs all the new users/shared drives added to your Google Workspace account
• Activate all users/Activate all: Activate backup for all unprotected users and shared drives.
• Filter users/shared drives: Filter records of users or shared drives according to their backup status — active, paused, and unprotected.
• Search users/shared drives: Look up specific users and shared drives among the records.
• Download CSV: Download a list of all the selected users and shared drives in CSV format.
• Manage Drive, Gmail, Contact, and Calendar data: Manage specific Drive, Mail, Contact, and Calendar data for a user by clicking on the respective icons - or or or
• Backup status: Hover over View details to view the summary of backup status, or click the button to view a detailed backup status summary.
• Backup actions: Pause, add, or remove users and shared drives from backup set. For details, refer How do I change seat status for users?
• Refresh seats: You can refresh the seats by clicking this button. Depending on the Auto-add status, new seats will be added with the corresponding backup status. If auto-add is enabled, the newly discovered seats are automatically protected, if not, they remain unprotected until the user manually changes it.
• Unprotect all: You can unprotect all the seats using this option. The unprotected seats will be excluded from the daily backups and will not be accessible in the Recovery module.
  

How do I change seat status for users?

You can add and remove the users from the backup set, or pause backups by changing their seat status.

To change the seat status for users,

1. Go to the Seat Management tab on your IDrive^® 360 Google Workspace Backup dashboard.
2. Go to the Users tab.
3. Under the Backup actions column corresponding to the user, set the seat status as required:
   
• Pause: Pause the backup for the user
• Unprotect: Remove the user from the IDrive^® 360 Workspace backup set
• Protect: Resume/start backup for unprotected/paused users

The status of a user added to the backup set will be displayed as Active.

Note: On changing the seat status to Unprotect for a user, all backups associated with the user or the drive will be deleted.

How do I add users to the IDrive^® 360 Google Workspace Backup set?

Users in your Google Workspace are automatically detected and added to the backup set once you configure your Google account with IDrive^® 360. Auto-add will be enabled by default to discover new users in your Google Workspace. To manually add new seats, you can click to refresh the data.

To enable auto-add,

1. Go to the Seat Management tab on your IDrive^® 360 Google Workspace backup dashboard.
2. Navigate to the Users tab.
3. Enable the toggle switch next to Auto-add.
   

How do I re-add users to the IDrive^® 360 Google Workspace Backup set?

You can re-add users to the active backup set by changing their seat status to Protect.

To activate backup for users not included in the backup set,

1. Go to the Seat Management tab on your IDrive^® 360 Google Workspace Backup dashboard.
2. Navigate to the Users tab.
3. Under the Backup actions column next to the paused/unprotected user select Protect from the dropdown menu.
   

To activate all the unprotected users, click Activate all.

How do I view the backup status of the users/shared drives?

The Backup status next to each user or shared drive provides an overview of their backup results for each module within the past 24 hours. Click View details to view the following backup status parameters for each module:

• Backup status: Success/failure status of the backup in the past 24 hours, denoted by Completed / Failed
• Storage used: Total space occupied by the backup
• Last backup: Timestamp of the last backup
  

To view the summarized backup status for each module, hover over View details.

How do I restore the backed-up Drive and Shared Drives data for a specific user from my IDrive^® 360 Google Workspace Backup account?

To restore the backed-up drive and shared drive data,

1. Go to the Recovery tab on your IDrive^® 360 Google Workspace backup dashboard.
2. Click Drive or Shared Drives.
3. Click the user account or shared drive from which you want to restore data.
4. Select the appropriate recovery point under Snapshots if you want to perform a point-in-time restore. To restore a specific file or folder, select the item from the list of backed-up items. You can also search for a specific file or folder.
5. Click Restore. A popup window will appear.
   
6. Select Snapshot or Selected Items as required.

   Note: The Selected Item option will be enabled only if you have selected items for restore. If nothing is selected, Snapshot is selected by default.

7. Select the user account from the Restore to drop-down menu to which you want to restore the snapshot or the selected item. You can restore the data to the same user account, or a different user account.
8. Click Restore.
   

On completion, a folder named after the restore mode and date will be auto-created on the restore location. A folder (IDrive selection <date>) will be created when restoring selected items. Similarly, a folder (IDrive snapshot <date>) will be created for snapshot restore, and (IDrive search <date>) folder will be created for search-based restore.

How do I restore the backed-up Gmail data for a specific user from my IDrive^® 360 Google Workspace Backup account?

To restore the backed-up email data,

1. Go to the Recovery tab on your IDrive^® 360 Google Workspace backup dashboard.
2. Click Gmail.
3. Click the user account from which you want to restore gmail data.
4. Select Folders to restore email attachments or All Mail to restore email messages.
   
5. Select the appropriate recovery point under Snapshots if you want to perform a point-in-time restore. To restore a specific file or folder, select the item from the list of backed-up items. You can also search for a specific mail or label.
6. Select Snapshot or Selected Items as required.
7. Click Restore. A popup window will appear.
   
8. Select Snapshot or Selected Items as required.

   Note: The Selected Item option will be enabled only if you have selected items for restore. If nothing is selected, Snapshot is selected by default.

9. Select the user account from the Restore to drop-down menu to which you want to restore the snapshot or the selected item. You can restore the data to the same user account, or a different user account.
10. Click Restore.
    

On completion, a label named after the restore mode and date will be auto-created on the restore location. A label (IDrive selection <date>) will be created when restoring selected items. Similarly, a label (IDrive snapshot <date>) will be created for snapshot restore, and (IDrive search <date>) folder will be created for search-based restore.

How do I restore the backed-up Contacts for a specific user from my IDrive^® 360 Google Workspace Backup account?

To restore the backed-up contacts,

1. Go to the Recovery tab on your IDrive^® 360 Google Workspace backup dashboard.
2. Click Contacts.
3. Click the user account from which you want to restore gmail data.
4. Click the user account from which you want to restore contacts.
5. Select the appropriate recovery point under Snapshots if you want to perform a point-in-time restore. To restore a specific file or folder, select the item from the list of backed-up items. You can also search for a specific contact or label.
6. Click Restore. A popup window will appear.
   
7. Select Snapshot or Selected Items as required.

   Note: The Selected Item option will be enabled only if you have selected items for restore. If nothing is selected, Snapshot is selected by default.

8. Select the user account from the Restore to drop-down menu to which you want to restore the snapshot or the selected item. You can restore the data to the same user account, or a different user account.
9. Click Restore.
   

On completion, a label named after the restore mode and date will be auto-created on the restore location. A label (IDrive selection <date>) will be created when restoring selected items. Similarly, a label (IDrive snapshot <date>) will be created for snapshot restore, and (IDrive search <date>) folder will be created for search-based restore.

Can I search for a specific item from my IDrive^® 360 Google Workspace Backup account during restore?

Yes, IDrive^® 360 Google Workspace Backup enables you to search and recover specific files, entire folders, images, videos, emails, and even contacts and calendars at a granular level.

How do I search and restore a specific file or folder in IDrive^® 360 Google Workspace Backup?

You can perform both point-in-time and file-level searches across multiple search parameters to perform a granular restore for a specific item.

To perform a point-in-time search for restoring a specific version of the backed-up data from a user account or a shared drive,

1. Go to the Recovery tab on your IDrive^® 360 Google Workspace backup dashboard.
2. Select the required application from which you want to restore data.
3. Click the user account or shared drive for which you want to perform the search.
4. To search for all the snapshots for a specific data, select the date on the calendar. A list of all the recent snapshots will be displayed on the screen. Select the required snapshot. Click Latest Snapshot to find the latest snapshot.
   

A file-level search enables you to locate specific backed-up files and folders from a user account or a shared drive.

To perform file-level restore,

1. Go to the Recovery tab on your IDrive^® 360 Google Workspace backup dashboard.
2. Select the required application for which you want to restore data.
3. Go to the Search tab.
4. Enter a valid search term, set the required date and time for snapshots, select single or multiple users/shared drives from the dropdown menu.

   Note: The snapshot closest to the selected timestamp will be displayed.

5. Click Search.
   

To restore the file(s)/folder(s), refer to this FAQ.

How do I export the backed-up Google Workspace data from my IDrive^® 360 Google Workspace Backup account?

To export the backed-up data,

1. Go to the Recovery tab on your IDrive^® 360 Google Workspace backup dashboard.
2. Select the required application for which you want to restore data.
3. Select the appropriate snapshot under Snapshots if you want to perform a point-in-time export. To export a specific file or folder, select the item from the list of backed-up items. You can also search for a specific file or folder.
4. Click Export. A popup window will appear.
5. Select Snapshot or Selected Items as required.
   
6. Click Export.

You can download the generated export files in the Exports tab by clicking next to successful exports. Alternatively, click to delete the export.

Note: Exports will be downloaded as zip files.

Can I preview the content of a backed up email?

Yes, you can preview the content of any backed up email. Go to Recovery > Gmail and click on the required email. The content of the email will be displayed in a preview pane. You can download any attachments to your computer.

Is it possible to restore corrupted files and folders from my IDrive^® 360 Google Workspace backups?

Yes, you can restore deleted or corrupted files and folders directly to the user account or shared drive. You can also download them on your device while retaining their exact folder structure.

Where can I view the activity logs for my IDrive^® 360 Google Workspace Backup account?

You can generate the activity log reports of scheduled System Events and initiate Admin Actions like backup, restore, search, and web operations across IDrive^® 360 Google Workspace backup from the Activity Logs tab.

How can I view the system activity log reports for my IDrive^® 360 Google Workspace Backup?

To view activity log reports for system-generated automatic backups,

1. Go to the Activity Logs tab on your IDrive^® 360 Google Workspace backup dashboard.
2. Click System Events.
3. Select Date range. To set a custom start and end date, select Custom range.
4. Next, specify the following parameters:
   • Event Type: By default, it will be set as Scheduled.
   • Module: Choose the backed-up service (All, Gmail, Google Drive, Shared Drives, Contacts, Calendar).
   • User: Generate log for specific user(s)/shared drive(s), or all users/shared drives.
5. Click View Event Logs.
   

A list of all the scheduled backup activities including timestamp, seat, module, backup status, event (backup), destination (for restore), performed by, will be displayed on the screen. You can also view the summary of the hourly and daily events (backup).

To generate a detailed summary report of the activities, click Generate Summary.

You can also download the activity log reports on your system in CSV format by clicking Download CSV.

How can I view the admin activity log reports for my IDrive^® 360 Google Workspace Backup?

To view activity log reports for admin-initiated actions,

1. Go to the Activity Logs tab on your IDrive^® 360 Google Workspace backup dashboard.
2. Click Admin Actions.
3. Select Date range. To set a custom start and end date, select Custom range.
4. Next, specify the following parameters:
   • Event Type: Select the type of operation (All, backup, export, restore, and search)
   • Status: Generate log for all events, successes, or failures.
   • Module: Choose the backed-up service (All, Gmail, Google Drive, Shared Drives, Contacts, Calendar).
   • Seat: Generate log for specific user(s)/shared drive(s), or all users/shared drives.
5. Click View Event Logs.
   

A list of all the manual backup activities including timestamp, seat, module, backup status, event (backup), destination (for restore), performed by, will be displayed on the screen.

To generate a detailed summary report of the activities, click Generate Summary. You can also download the activity log reports on your system in CSV format by clicking Download CSV.