Frequently Asked Questions

How do I add users to a Company?

To add users to a company,

1. Sign in to your IDrive^® 360 account.
2. Click the 'Go To Management Console' button.
3. Click the 'Add' button and click 'Add User'.
   
4. In the 'Create new user(s)' section, enter the email addresses of the users, separated by commas. You can also add multiple users via a CSV template.
5. Select the company where you wish to add the user from the 'Add user(s) to company' section.
6. Set a role by selecting the required checkbox.
• Company Administrator: The admin with this role will be able to manage backup and restore operations along with other management operations for the entire company.
• Backup Administrator: This role allows the user to add devices, manage backup, restore and modify settings for devices added by them.
• Backup User: Users with this role can perform backup and manage settings for the assigned devices.
• Restore User: Users with this role can restore data from assigned devices.
• Backup and Restore User: Perform backup and restore and manage settings for the assigned devices.
7. Click 'Create'.
   

The invited users will get an email with the link to register to IDrive^® 360. Once the users register, their accounts will be added to your account.

To view all the users in a company, hover over the company name and click .

How can I delete a company from my account?

To delete a company,

1. Sign in to your IDrive^® 360 account.
2. Click the 'Go To Management Console' button.
3. Go to the 'Companies' tab and navigate to the company you wish to delete. Hover over the company and click
   
4. In the popup that appears, agree to the terms by clicking the checkbox.
5. Click 'Delete'.
   

Once you delete a company, all the associated companies and users also get deleted.

How many computers can I add in one company?

You can add a maximum of 5000 computers in one company.

How do I add users to my account?

To add users,

1. Sign in to your IDrive^® 360 account.
2. Click the 'Go To Management Console' button.
3. Click the 'Add' button and click 'Add User'. Alternatively, go to the 'Users' tab and click the 'Add User' button.
   
4. In the 'Create new user(s)' section, enter the email addresses of the users, separated by commas. You can also add multiple users via a CSV template.
5. Add the user to any existing company or sub-companies, by selecting from the dropdown list.
6. Set a role by selecting the required checkbox.
   • Company Administrator: The admin with this role will be able to manage backup and restore operations along with other management operations for the entire company.
   • Backup Administrator: This role allows the user to add devices, manage backup, restore and modify settings for devices added by them.
   • Backup User: Users with this role can perform backup and manage settings for the assigned devices.
   • Restore User: Users with this role can restore data from assigned devices.
   • Backup and Restore User: Perform backup and restore and manage settings for the assigned devices.
7. Click 'Create'.
   

The invited users will get an email with the link to register to IDrive^® 360. Once the users register, their accounts will be added to your account and will appear in the 'Users' tab.

Note: To view the list of users added under a company or sub-company, click and select the respective company or sub-company from the drop down.

Can I add multiple users to my account from a CSV file?

Yes, admin can invite and add multiple users at a time by uploading a CSV file.

To invite multiple users,

1. Sign in to your IDrive^® 360 account.
2. Click the 'Go To Management Console' button.
3. Click the 'Add' button and click 'Add User'. Alternatively, go to the 'Users' tab and click the 'Add User' button.
4. In the 'Invite Users' section, click the 'Download CSV Template' button.
   
5. Once the file is downloaded, open the file, delete the sample entry and add the information of your users. Save the modified file.
6. Drag and drop your saved CSV file onto the 'Upload or Drag and drop your CSV file' area. Alternatively, click the area to browse for your CSV file and upload.

7. In the popup that appears, click 'Add Users'.
   Note: You can add up to 500 users at a time using the CSV file.

The invited users will get an email with the link to register to IDrive^® 360. Once the users register, their accounts will be added to your account and will appear in the 'Users' tab.

Can I edit the user permissions?

Yes, you can edit user permissions for all the existing users.

To edit,

1. Sign in to your IDrive^® 360 account.
2. Click the 'Go To Management Console' button.
3. Go to the 'Users' tab and navigate to the user for which you wish to edit the permissions. Hover over the user and click .
   
4. In the popup that appears, click and edit the necessary permissions.
   
5. Click 'Save Changes'.

Can I delete a user from my account?

Yes, you can delete a user from your account.

To delete a user,

1. Sign in to your IDrive^® 360 account.
2. Click the 'Go To Management Console' button.
3. Go to the 'Users' tab and navigate to the user you wish to delete. Hover over the user and click
   
4. In the popup that appears, agree to the terms by clicking the checkbox.
5. Click 'Delete'.
   

Once you delete, the user will not be able to sign in to their account. However, the configured computers can still be accessed by the admin.

If I want to disable a user account, can I?

Yes, as an admin, you can disable an active users' account from your IDrive^® 360 account.

To disable,

1. Sign in to your IDrive^® 360 account.
2. Click the 'Go To Management Console' button.
3. Go to the 'Users' tab, hover over an active users' name and click .
   
4. In the popup that appears, click 'Yes'.
   

Once disabled, the user will not be able to sign in to their account.

To enable the account, hover and click against the disabled users' name. Click 'Yes' in the popup that appears.

What are active and inactive users?

When you invite and add a user to your account, they appear listed in the 'Users' tab. However, the status against the name will show as inactive till the user accepts the invite and registers for an IDrive^® 360 account.

To resend the invitation, click against the name of the inactive user.

Once the user has registered for an account, the status changes to 'Active'.

Can I reset the password for any of my users?

Admin of an IDrive^® 360 account has the option to initiate a password reset request for any of the active users.

To initiate,

1. Sign in to your IDrive^® 360 account.
2. Click the 'Go To Management Console' button.
3. Go to the 'Users' tab, hover over an active users' name and click .
   
4. In the popup that appears, click 'Reset'.
   

The user will receive an email with a link to reset the password for their account.

How do I set up IP based login control for my IDrive^® 360 account?

'IP based login control' allows you to control your IDrive^® 360 account access to the specific IP addresses, range of IP addresses or subnets.

To enable IP based login control,

1. Sign in to your IDrive^® 360 account.
2. Click the 'Go To Management Console' button and go to the 'Settings' tab -> 'Security'.
3. In the 'IP based login control' section, click 'Enable'.
   
4. Enter the IP addresses, range of IP addresses or subnets from which the members of a company can sign in to the backup or management console.

   Note: You can enter multiple IP addresses separated by commas, specify a range of IP addresses, or enter a subnet

5. Click 'Submit'.
   

How do I enable two-factor authentication for my IDrive^® 360 account?

The two-factor authentication process enhances the security of your account and prevents access by unauthorized parties. Once two-factor authentication is enabled, in addition to your password, you will need to enter a verification code received on your registered email address, phone number or Time-based OTP authenticator app, while signing in to your IDrive^® 360 account.

To enable two-factor authentication for all the users in your account,

1. Sign in to your IDrive^® 360 account.
2. Click the 'Go To Management Console' button and go to 'Settings' -> 'Security'.
3. In the 'Two-factor Authentication' section, click 'Enable'.
   
4. In the popup that appears, click 'Enable'.
   

Note: Once enabled, all users as well as the admin must configure two-factor authentication in order to sign in. If you do not wish to configure for all users, you can select and disable it for particular users. Read more.

To sign in after two-factor authentication is enabled,

1. On the sign in screen, enter your email address and password and click 'Sign In'.
   
2. Select 'Email Address' or 'Phone Number' or 'Time-based OTP authentication' as your preferred method of receiving the one-time verification code and click 'Confirm'. If you have chosen a Phone Number, enter the same and click 'Send Code'. Click here to know how to set up via Time-based OTP Authentication method.
   
3. You will be prompted to enter the verification code sent to your email address or phone number.
4. Enter the code and click 'Verify And Enable'.
   

How do I configure two-factor authentication for my IDrive^® 360 account with Time-based OTP authentication method?

To configure two-factor authentication for your IDrive^® 360 account with the Time-based OTP authentication method, you will need to enter a verification code generated by the Time-based OTP authenticator app, installed on your mobile device, while logging in to IDrive^® 360.

Follow the below steps to set up two-factor authentication with the Time-based OTP authenticator app:

1. Once the Two-factor Authentication is enabled for your IDrive^® 360 account, on the sign in screen, enter your email address and password and click 'Sign In'.
2. Select 'Time-based OTP authentication' as your preferred method of receiving the one-time verification code, and click 'Confirm'. See supported TOTP apps
   
3. Install and launch any Time-based OTP authenticator app on your mobile device and scan the QR code displayed on your computer screen. Alternatively, you can also view the key by clicking on 'enter key manually' and type it manually on your mobile device and click 'Next'.
   
4. Copy and save the recovery code displayed on your computer screen securely or click 'Download' to download and save as a .txt file. Click 'Continue'.

   Note: You will require the recovery code to deactivate two-factor authentication for your account, in case you lose access to your mobile device where the Time-based OTP Authenticator app is installed.
   
   

   
5. Enter the one-time code generated by the Time-based OTP Authenticator app in your mobile device and click 'Activate'.
   

Which Time-based OTP authenticator apps are supported by IDrive^® 360?

IDrive^® 360 supports the following Time-based OTP authenticator apps:

1. Google Authenticator (Android/iPhone/BlackBerry)
2. Duo Mobile (Android/iPhone)
3. Microsoft Authenticator (Android/iPhone/Windows Phone 7)
4. Okta Verify (Android/iPhone)
5. Any other authentication app that supports time-based one-time protocol, or compatible with Google Authenticator
   

As an admin, how do I disable two-factor authentication for particular users?

To disable two-factor authentication for a particular user in your account,

1. Sign in to your IDrive^® 360 account.
2. Click the 'Go To Management Console' button.
3. Go to the 'Users' tab. Hover over a user's name, click and select 'Disable 2FA'.
   

Can I disable two-factor authentication for my IDrive^® 360 account with Time based OTP authentication, in case I lost access to my mobile device?

Yes, you can disable two-factor authentication for your IDrive^® 360 account with Time based OTP authentication.

To disable,

1. Navigate to IDrive^® 360 sign in screen, enter your username and password, and click 'Sign In'.
2. In the verification code screen that appears, click the link 'I can't access my code'.
   
3. In the 'Recovery Code' field, enter the recovery code received while configuring two-factor authentication for your IDrive^® 360 account.
4. Click 'Deactivate'.
   

I am unable to receive the SMS containing OTP for two-factor authentication. What should I do?

During the two-factor authentication process, if you are unable to receive the SMS containing the OTP, you can choose to receive the verification code via email address.

Click 'Receive verification code via email address' in the two-factor authentication page.

A code will be sent to the registered email address. You can use this code to complete the verification process.

From where can I get an overview of my account?

To get an overview of your IDrive^® 360 account,

1. Sign in to your IDrive^® 360 account.
2. Click the 'Go To Management Console' button.
3. In the 'Overview' tab, you can:
   • View the overall cloud backup storage usage
   • View the number of devices in use
   • Access the backup console by clicking the 'Go To Backup Console' button
   • View the overall companies and users in the business company
   • Add new companies and users
   • View the active alert details of devices
   

Where can I view the activity logs of my account?

To view the web activity logs of your account,

1. Sign in to your IDrive^® 360 account.
2. Click the 'Go To Management Console' button.
3. Go to the 'Activity Logs' tab.
4. A list of all your recent web-based activities will appear, with details like event description, date and time of the activity, and the IP address used.
5. You can also select a particular 'Start Date' and 'End Date' and click 'View Report' to view the activities during the selected date range.
6. Click to apply filters based on event type, to generate a report.
   
7. Click to download a copy of the generated log report.